Return and Refund Policy

At FORUM, we are committed to ensuring your satisfaction with every purchase. To provide you with the best possible service, we have established the following return and refund policy:

1. Communication with Customer Service

   • All returns and refunds are only processed after direct communication with one of our customer service representatives.
   • Please contact our customer service team within 30 days of receiving your order to initiate a return or refund. You can reach us via info@forumclothing.com

2. Return Eligibility

   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Certain items may be exempt from being returned. Please check our website or contact customer service for details.

3. Return Process

   • Once you have communicated with our customer service team, you will receive detailed instructions on how to proceed with the return.
   • You are responsible for the cost of returning the item unless the return is due to a mistake on our part or a defective product.

4. Refunds

   • Refunds will only be issued after we have received and inspected the returned item.
   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. 100% Satisfaction Guarantee

   • We stand by the quality of our products and aim for your complete satisfaction. If for any reason you are not entirely satisfied with your purchase, please reach out to our customer service team. We are committed to resolving any issues and ensuring your satisfaction.

6. Exceptions and Additional Information

   • Please note that certain items, such as perishable goods, custom products, and personal care items, may not be eligible for returns.
   • Sale items may also have specific return conditions, which will be communicated at the time of purchase.
   • If you have any questions or need further assistance, our customer service team is here to help.

Thank you for shopping with FORUM. Your satisfaction is our priority.